Return Policy

1. Overview

ETS Logistics LLC sells services, not physical merchandise. Our dispatch services are intangible and cannot be “returned” in the traditional sense. Instead, this policy covers (a) cancelling dispatch services and (b) returning rented trailers. Refunds of fees are covered by our Refund Policy.

2. Cancelling dispatch services

• Unless your signed dispatch service agreement states otherwise, you may cancel our dispatch services at any time by notifying us in writing by email.
• Cancellation takes effect once we confirm receipt. We will stop searching for and booking new loads on your behalf.
• Loads that you already accepted before cancellation must be completed or cancelled according to the broker's terms. Dispatch fees for completed loads remain payable.
• Prepaid flat-rate fees for unused service are refunded as described in our Refund Policy.

3. Trailer rental returns

Trailer rentals (dry van, flatbed and reefer) are governed by a written rental agreement signed before pickup. The rental agreement sets out the rental period, rate, deposit and return location. In addition:

• Return location and time: trailers must be returned to the agreed location by the agreed date and time, unless an extension has been approved by us in writing.
• Condition: trailers must be returned in the same condition as at pickup, except for normal wear and tear. They must be empty, swept out and free of debris, and reefer units must be returned with the fuel level stated in the agreement.
• Inspection: each trailer is inspected and photographed at pickup and at return. You are welcome to be present for the return inspection.
• Early returns: if you return a trailer before the end of a prepaid rental term, the unused full rental days will be credited or refunded as stated in your rental agreement.
• Late returns, damage and cleaning: any late fees, damage repair costs or cleaning charges will be itemized in writing with supporting photos before they are charged or deducted from your deposit.
• Deposits: refundable deposits are returned to the original payment method within 5–10 business days after a successful return inspection, minus any itemized charges.

4. Documents and digital items

Documents we prepare for you, such as carrier packets, rate confirmations and invoices, are provided as part of the service and are not separately sold or returnable.

5. How to start a cancellation or return

Email or call us using the details below with your name, company name, MC/DOT number and, for trailer rentals, the rental agreement number and trailer number. We will confirm the next steps within 2 business days.

6. Changes to this policy

We may update this Return Policy from time to time. The updated version will be posted on this page with a new effective date. Changes do not affect cancellations or rentals that started before the update.