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Privacy Policy

Your privacy matters to us. This policy explains what information we collect, why we collect it and how we keep it safe.

Effective date: · Last updated:

1. Who we are

This website is operated by ETS Logistics LLC, a truck dispatch company located in Denver, Colorado, USA. In this policy, “ETS”, “we” and “us” refer to ETS Logistics LLC.

2. Information we collect

Information you give us

  • Contact details such as your name, company name, phone number and email address.
  • Carrier information needed to dispatch your truck, such as your MC/DOT number, W-9, certificate of insurance, equipment details, preferred lanes and driver contact details.
  • Messages you send us through our contact form, by email or by phone.
  • Billing information. Card and account payments are processed by third-party payment processors (such as Square or PayPal). We do not store full card numbers on our systems.

Information collected automatically

When you visit our website, our hosting provider may automatically log technical information such as your IP address, browser type, pages visited and the date and time of your visit. We use this information only to keep the website secure and working properly.

3. How we use your information

  • To respond to your inquiries and callback requests.
  • To provide dispatch services, including setting you up with brokers and booking loads for you.
  • To prepare rate confirmations, invoices and other paperwork, and to process payments.
  • To provide customer support and send service-related communications.
  • To comply with legal obligations and protect against fraud or misuse.

4. How we share your information

We do not sell your personal information. We share information only as needed to provide our services:

  • With freight brokers and shippers, to set you up as a carrier and book loads that you approve.
  • With factoring companies or other parties, at your direction.
  • With service providers who help us operate, such as payment processors, email and website hosting providers.
  • When required by law, or to protect the rights and safety of our clients, our company or others.

5. Text messages and calls

If you provide your phone number and agree to be contacted, we may call or text you about your inquiry, load updates, dispatch coordination and our services. Consent to receive messages is not a condition of purchasing any service.

  • Message frequency varies based on your inquiry and active loads.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving text messages, or HELP for help. You can also contact us using the details below.
  • We do not share or sell mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

6. Cookies

Our website uses only the cookies and similar technologies that are strictly necessary for it to work securely. We do not use advertising, retargeting or cross-site tracking cookies, and we do not sell browsing data. Our website does not respond to “Do Not Track” signals because we do not track visitors across websites.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. When it is no longer needed, we delete it securely.

8. Security

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections to this website. No method of transmission or storage is 100% secure, but we work hard to protect your data.

9. Your privacy rights

Depending on where you live, including under the Colorado Privacy Act and the California Consumer Privacy Act, you may have the right to access, correct or delete your personal information and to opt out of certain processing. To make a request, contact us using the details below. We will respond within the time required by law and will not discriminate against you for exercising your rights.

10. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

11. Third-party links

Our website may link to third-party websites, such as Google Maps. We are not responsible for the privacy practices of those websites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date. Please also see our Terms & Conditions.

Contact ETS Logistics LLC